Refund policy
Return Policy for Yourchoice Scrubs
We value your satisfaction and want to ensure a smooth shopping experience. Please review our return and exchange guidelines.
Eligibility for Returns
- Items must be returned within 30 days of purchase.
- Items must be unused, unworn, and in original condition with all tags attached.
- Embroidered/customized items, seasonal items, and printed tops are final sale and cannot be returned unless defective.
Refunds & Cancellations
- Orders may be canceled within 24 hours for a full refund.
- After that, if the order has been placed with the supplier, a 15% restocking fee will be applied to any approved refund.
- Shipping fees are non-refundable unless the return is due to our error.
Returns Process
- Contact us at You@yourchoicescrubs.com to request a return authorization (RA) number.
- Customers are responsible for return shipping unless the return is due to our error.
- We recommend a trackable shipping method.
Exchanges
- Exchanges for size/color are subject to stock availability.
- If the desired item is unavailable, a store credit or refund (less any applicable restocking fee) will be issued.
Defective/Damaged Items
- Must be reported within 7 days of receiving your order, with photos if possible.
Non-Returnable Items
- Embroidered/customized items, seasonal items, and printed tops.
- Discounted items from on-site sales.
- For hygiene reasons, opened or used scrubs, undergarments, and accessories such as face masks (unless defective).
Communication Guidelines
- All communication must be respectful and professional.
- Repeated or excessive calls, texts, or emails outside of business hours (Monday–Friday, 8:00 AM–5:00 PM CST) will not be answered.
- Harassment, threatening language, or disrespect toward YourChoice Scrubs staff will not be tolerated and may result in order cancellation without refund.