Group Order Policy

Bulk Order & Return Policy – YourChoice Scrubs 


At YourChoice Scrubs, we work closely with schools and organizations to ensure all group orders are accurate, high-quality, and delivered on time. Please review our group ordering and return guidelines below.



Order Deadlines


  • Each bulk order will have a clearly stated portal closing date.
  • Late orders will not be accepted unless pre-approved by the school and paid in full at the time of order.




Production & Delivery



  • Standard production timelines include 7–10 business days for shipping plus 2-3 weeks for embroidery after the portal closes and the order is placed.
  • Orders placed through school portals and fittings are processed as coordinated bulk orders with our supplier and are not guaranteed to be in stock at the time of purchase.
  • All uniforms will be delivered to the school for distribution on the agreed date. Early pickups are not available.




Refunds & Cancellations

 

  • Once the group order is placed with our supplier, all sales are final.

  • Uniforms ordered through a school, training program, or group ordering portal are purchased specifically for that cohort and are not considered standard retail purchases. Once uniforms have been delivered to the school or designated distribution location, orders are no longer eligible for cancellation.

  • If a refund is approved under special circumstances, a 20% restocking fee will be deducted.

  • Embroidered/customized items cannot be refunded or exchanged once production has started.

Returns for Defects

 

  • Any defective or incorrect items must be reported within 7 days of delivery to the school.
  • Photos or supporting details may be requested for verification.




Communication Guidelines

 

  • All order status updates will be provided to the designated school contact, who will communicate with students.
  • All communication must be respectful and professional.
  • Repeated or excessive calls, texts, or emails outside of business hours (Monday–Friday, 8:00 AM–5:00 PM CST) will not be answered.